FAQs

No worries! We've got you covered. We've got a variety of single and double-walled stock boxes on hand. And if those don't fit the bill, we team up with packaging companies to craft custom packaging just for you

Indeed! We link up to your web shop using an API key. Our WMS is designed to seamlessly connect with most ecommerce platforms, allowing smooth communication of all the essential information back and forth.

Absolutely! We ship internationally every day. However, there are a few limitations on what we can send to specific destinations.

We can handle all returns and exchanges for your business. Our WMS system keeps track of everything that has been returned, and we would work with you to tailor a returns/exchange procedure that fits your needs.

Yes, we have clients who sent their shipments into us packaged and ready, all they need is a label and to be sent via one of our couriers. We can also arrange the collection of your goods from your premises.

Absolutely! We provide a range of value-added services including kitting, assembly, Amazon preparation, order personalisation, PR boxes, and much more. If you have specific needs beyond the standard offerings, please speak to us, we are always up for adding a new service under our belt. 

Yes, we can support over size pallets, these can be stored in floor locations or in high bay. call our Business Development team (or your Administration Manager) and we will discuss your requirements and provide a competitive quote.

Normally we store either  UK standard pallets 1000mm x 1200mm x 1600mm high our Euro pallets 1000mm x 800 x 1.6 high.

A 3PL, (third-party logistics), is a company that offers outsourced logistics services to support various aspects of supply chain management. At FuturePro this means we fulfil your ecommerce orders, store your goods, and complete your general warehousing needs. FPL streamlines the logistical processes, ensuring smooth operations and efficient delivery for our clients.

Our customers gain a major business advantage with the flexibility of "pay as you go", rather than having the fixed cost of their own warehouse.

We tailor our costs to suit each customer. We collaborate with you, utilising the information you provide to ensure that the pricing aligns with your specific requirements.

We maintain complete transparency – there are no hidden fees in our pricing. Every price you see is what you would pay per month for the services we provide all part of our "pay as you go" service.

Additional charges might apply for any warehouse or administrative work that falls outside your regular day-to-day operations. However, rest assured that we'll discuss and agree upon these costs with you before proceeding with any additional tasks.

We dispatch orders the same day they come into us if they come in by 3pm, or international orders before 12pm (except for Saturdays and Sundays).

We collect ecommerce order directly from your shopping platform (Shopify, WooCommerce, or a wide range of systems). We can also provide access to our systems for you to place orders manually if thats helpful.

Of course! We encourage everyone we are speaking with to come and visit us. It's a great opportunity for you to meet the team, get a first hand look at our operations, and gain a deeper understanding of what we are all about and how we work.

We look forward to welcoming you to site. Book an appointment with your Administration Manager or our Business Development team.

Yes, our warehouse is HMRC bonded for excise.